Behavior Based Serving
Read the table. Lead the experience. Earn more.
We teach servers Behavior-Based Serving™ so they can consistently earn 25%+ by reading and responding to table behavior — not guessing.
Behavioral Field Guide for Servers
A quick summary of the main concepts in Behavior- based serving. A great place to start learning how to improve guest satisfaction - and your tips!
The 25% Tip System
A deep dive into the strategies that will help you gain confidence as a server, provide the exact level of service desired, and make excellent tips. All while being your authentic self. No cringy awkward upsells here.
Pro-Serve Academy
Master Behavior-based serving with the full 8 module training program. Short, action-focused lessons that get you in front of guests, not a computer screen.
From Social Worker to Career Server
Hello, I'm Meghan!
Before working in restaurants, I spent almost 20 years as a social worker using behavior analysis to understand why people act the way they do. When I became a server, I realized those same principles worked perfectly on the restaurant floor.
Instead of guessing what guests wanted, I started observing behavior and adjusting my service style to match each table.
The result? More relaxed shifts, happier guests, and consistent 25% tips. Now I’m sharing the system so other servers can stop blaming bad tips on things outside their control — and start owning their guest experience.
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FREE DOWNLOAD
Behavioral Field Guide for Servers
Do you want to make better tips? You'll learn the basic strategies that got me to consistently making 25% tips or more. If you are ready to start making better tips, download the free guide today!
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